|
Privacy Policy
At WESTFALL HORSEMANSHIP, INC. we respect your privacy.
Information provided will not be sold, traded or shared.
By joining our membership page you are allowing us to use your name and address to mail you product and literature. It does not sign you up for our newsletter (see below for more information on the newsletter). In the event that you win one of our frequent give-a-ways, your e-mail will be used to contact you and your name and address will be used to mail the give-a-way item to. If your address changes be sure to update this information with us to ensure that items are received by the correct recipient.
Information We Collect
We may collect information (including name, address, telephone number, email address) when you:
- Make a purchase on our Web site
- Make a purchase at our Retail Store
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Subscribe to our Email Newsletter
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
E-mail newsletter
Our e-mail list is strictly voluntary. If you sign up for the newsletter you will receive an e-mail at the address provided asking you to confirm that you want to receive the newsletter. Be sure to return this conformation or you WILL NOT be added.
Shipping Policy: Items in stock generally ship within 48 hours of receipt in our office. Items not in stock may take 1-6 weeks to receive. We currently ship USPS priority mail in the US and First Class International for out of the country orders. To ensure your package is shipped in a timely manner, please provide us with an accurate shipping address and please note on the order if your address typically encounters shipping difficulties. Any packages returned due to incorrect/insufficient address will require additional shipping paid for by customer.
Prices may vary for oversized packages.
Oversized Packages- Certain oversized packages may require additional shipping cost. In the event that your order falls in to our "oversized package" category, WH will contact you before shipping for confirmation of that cost.
Sales Tax- Sales tax is only charged for orders shipped to addresses within the state of Ohio.
Shipping to PO Boxes- Packages shipping to PO Boxes will be shipped Priority Mail through the Postal Service.
International Orders- The cost of shipping international orders is determined by dimensional weight (or physical size) of the package and shipping destination using USPS International shipping rates. Our customers tell us that USPS is the most cost effective and efficient way to get our packages to international customers. We need a phone number or fax number for ALL international orders, this will aid in prompt delivery. Please call or e-mail for more accurate shipping costs. If necessary we will contact you with correct shipping amount BEFORE your order is processed and your card is charged.
Duty Charges- Your order may be subject to import duties and taxes. International customers are responsible for all duties and/or taxes when your package arrives. Please check with the local authorities for more information.
Return policy: Here at Westfall Horsemanship we strive to run an honest business and want all our customers satisfied with their purchases-please ask any questions before buying and we will answer them honestly and to the best of our ability.
You may return unused tack for refund or replacement within 10 days of the shipment date if the product is in original and resalable condition. Shipping and handling charges are non-refundable and a 20% restocking fee will apply. Video training tapes may not be returned unless found to be defective. Defective tapes may be returned for replacement only within 15 days of purchase. You may wish to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If an exchange is possible, customer will be responsible for return shipping on item to be exchanged and shipping for new item. Defective items will be shipped at no charge. Return shipping will be the responsibility of the buyer. We do not refund shipping costs that were charged to us. If a return is sent that we cannot re-sell as new-it will be refused. We MUST be notified of any returns beforehand so we can provide a return authorization, or the package will be denied.
Customer guarantee:
Westfall Horsemanship guarantees products to be free of defects. If a defective products is found it may be returned for exchange within 10 days from shipment date. All returns or exchanges must be accompanied by a valid receipt of purchase. Shipping and handling charges are nonrefundable. Replacements for defective items will be shipped free of charge.
Counterfeit Merchandise:
We have received complaints from customers who have purchased counterfeit video tapes and equipment online. This merchandise is not authorized by Westfall Horsemanship, is of low quality, and many times these counterfiet DVD's are barely viewable. Do not be tricked into buying pirated illegal merchandise online as it will not meet with your approval and is not covered by our satisfaction guarantee. Only buy merchandise from Westfall Horsemanship or its authorized wholesalers. All returns will need to have a receipt from Westfall Horsemanship. If purchased through an authorized dealer please return directly to them.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.
We maintain the data that you provide us in a secure database. If you have any questions feel free to contact us.
|
.jpg)